CUSTOMER SUPPORT

Contact Us

General Questions

Email: wholesale@eaglecrest.com

Phone: 800.874.1410

Military Sales Department

Email: military@eaglecrest.com

Phone: 800.874.1410 ext 230

Custom Services Department

Email: custom@eaglecrest.com

Phone: 800.874.1410 ext 235

ADDRESS

5357 Ramona BLVD

JACKSONVILLE, FL 32205

Frequently Asked Questions

1. Can I still order a discontinued Item?

Discontinued items have to be ordered in batches: 144 CAPS, 100 KEYCHAINS, PATCHES, COINS.. 

2. Is there an order minimum?

$100 minimum

3. My (insert family member here) has one of these hats he got 8 years ago, and now wants another one. Can I order one?

Eagle Crest primarily serves the B2B community. Feel free to reach out and ask about our wonderful retailers that may carry the product you're looking for.

4. How do I place an order?

To place an order you will need an active account. Please email wholesale@eaglecrest.com to get an account set up. Once your account is active you will have access to pricing and purchasing.

Terms And Conditions

If you have any questions regarding payment terms, contact our credit department at 
1-800-874-1410.

NET TERMS:

Open terms are granted to customers with exceptional sales histories and excellent credit references. A signed credit application must be on file. Financial statements may also be required. Open terms are net from date of invoice. A finance charge of 1.5 percent per month (18 percent per annum) will be charged on balances beyond established terms. We reserve the right to revoke credit terms.

RETURN CHECK POLICY:

Unfortunately, we receive an occasional NSF check. If this happens, it is our policy not to redeposit the check. A cashier's check or money order covering the check and the $40.00 bank service charge for the NSF check is needed. Non-resolution of the NSF check will result in the account being placed on credit hold and terms being changed to COD-cash only, once resolved.

RETURN POLICY:

• Returns are accepted only on unaltered product.
• No Returns accepted after 30 days.
• Returns are subject to a 20% restocking fee, except samples. Returns are accepted only with a written Return Authorization number.
• The R.A. number must appear on the return label. Custom designs are not returnable.
• Customer is responsible for shipping charges when making a return beyond Eagle Crests control.
• Shipping/Handling fess of the original purchase is non-refundable.

CUSTOM PRODUCTS:

Custom items must be approved by customer signature before production begins and are Non-Refundable.

DISCLAIMER:

Many of the products are achieved by cut and sew operations. By their nature, these products will have slight variations and may not all be precisely uniform. This feature is not a defect, rather it is the nature of the garment production.

CLAIMS:

All claims for shortages, damages, etc. must be made within 72 hours of receipt of merchandise.

ALL SALES ARE FINAL ON CUSTOM EMBROIDERED GOODS.

Shipping Policy

Domestic Shipping Policy

Shipment processing time:

All orders are processed within 24 hours of being placed and normally shipped within 3 business days on in-stock items and 14 days on apparel items. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses:

Eagle Crest ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Please do not provide a P.O. Box for an address. Business addresses are required on all orders.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

Eagle Crest is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages:

Eagle Crest is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Privacy Policy

When a purchase is made, we require personal information (like name, email address, mailing address and shipping address). We use this information to communicate with you about your order and to get your order delivered to you. We understand that your privacy is important to you. All information gathered by this site will be kept completely confidential. We will not sell, lease, give or loan your information to anyone. We do not collect or distribute any data submitted to our online store for any purposes other than to process your online order.

For Any Other Questions or Concerns Please Contact Us